AGL Energy Reviews
AGL Energy has an overall rating of 3.7 based on 252 reviews. Customer feedback on AGL Energy is mixed: AGL Energy reviewers highlight positive aspects like competitive pricing, user-friendly website, responsive customer service, and flexible payment options, which strongly appeal to residential customers seeking affordable energy solutions. However, AGL Energy is often criticized for its billing issues, limited plan options, slow response times during peak hours, and occasional service outages.
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All AGL Energy Reviews (252)
Gerald_clark93
May 08, 2026
"Helpful, but a little slow"
Customer service did get back to me and answered my question in the end, but it took longer than I was expecting. I had to follow up once, which was a bit annoying. Overall, it wasn’t a bad experience, just felt "average" to me.
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AshaVaughan
April 26, 2026
"Solar feed-in is decent, but support took a while"
I got my solar set up with AGL and the feed-in rate is okay, nothing too exciting. The support team did eventually help me out, but it took a few calls and a fair bit of waiting, which felt frustrating because I was kind of pressured to get everything sorted quickly. Overall, it was an average experience.
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SAMPLES
April 06, 2026
"Straightforward plan with no nasty surprises"
Signing up with AGL was smooth. The rates and contract details were easy to understand upfront, and nothing felt buried in the fine print. I really value that kind of honesty, especially with energy plans. So far, everything has matched what they said it would, which feels like good value to me
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hello_christine114
April 05, 2026
"Keeping up with meter readings and checking..."
Keeping up with meter readings and checking my usage has been reaaally easy. Everything is simple to follow, so I don’t have to overthink it.
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John_mather79
March 28, 2026
"Not gonna lie, everything was mostly right..."
Not gonna lie, everything was mostly right, but I did run into one small billing mix-up. It wasn’t a huge deal, just something that needed a quick fix.
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jonathanbrown6686
March 27, 2026
"Got my complaint sorted with not much fuss"
I had a complaint and thought it would turn into big hassle, but they dealt with it quick. It got fixed without too much back and forth, so I’m happy enough now.
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david-Kamuda
March 21, 2026
"Decent app, but the account pages feel slow"
I’ve been using the app and overall it does what I need, but the login and account sections can get annoying. Most of the app runs fine, but whenever I have to sign in or manage my account, it feels like things lag or take longer than they should
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felipedixon6880
March 11, 2026
"They got the power connected on..."
They got the power connected on the day they promised, so no complaints there. The only annoying part was getting the old place disconnected, which took a few phone calls to sort out. I kind of got the feeling the request may have been sitting in a queue somewhere, but who knows. Overall it wasn’t a huge drama, just a bit messy and frustrating.
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elise_Shipp91
January 20, 2026
"Refund took longer than expected"
I accidentally paid twice, which was on me, haha, but the refund ended up taking way longer than I expected. Support was polite, but they just kept telling me to wait a few more days, so it got frustrating after a while.
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kami_Masuda71
January 14, 2026
"Pretty decent value, surprisingly enough"
I’ve been with AGL for a while now, the prices seem fair compared to a few others I looked at. The bills are easy to understand too, which is a nice little miracle in the world of utilities. For what I use, it feels like decent value.
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